Returns & Exchange
We accept returns on all items within 14 days of the delivery date. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund.
We start working on your order right after you finished the purchase. If you want to cancel or make any updates regarding your order please contact us as soon as possible and we will try to make it happen, however, if the merchandise was already shipped we cannot proceed with any changes. Please contact our support team if you have any questions.
How to Process a Return
Please send an email to firstname.lastname@example.org with the order number within 14 days from the arrival date to start the return process. We will not accept any returns or exchanges reported after 14 days from the arrival time.
Please report all damaged items to email@example.com within 48 hours of receipt with a photo that shows your product(s). We will proceed with a refund or replacement immediately with no charge or return asked. If not reported within that time we will not be able to issue replacements.
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 business days.
You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. You should use a trackable shipping service.
Please Note: Items that qualified for free premium express shipping that are being returned without an exchange will have our express shipping charges deducted from the refund or credit.
Please note that if the package doesn’t reach you after you provided a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount.
In these situations we will be able to resend the item back to you, but only if you cover the shipping costs.
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.
For further assistance, please contact firstname.lastname@example.org